Who we are
The European Center for Minority Issues in Kosovo (ECMI Kosovo), a Kosovo-registered non-governmental organisation (registration no. 5200193-5), is responsible for the personal data described in this notice. This notice covers ecmikosova.org and enquiries made through the contact channels it lists.
For privacy questions or requests, email info@ecmikosova.org with the subject “Privacy request”, call +383 45 81 51 35, or write to ECMI Kosovo, Str. Luan Haradinaj, Nr 115, 10000 Prishtina, Kosovo.
Visiting and searching the website
The website and its hosting services may process technical information such as your IP address, browser, requested page, and date and time of access. We use this information to deliver pages and downloads, keep the site secure and diagnose faults. Our legitimate interests are operating a reliable website and preventing misuse.
When you enter a search term, the website receives it to return results. Your search text may appear in the page address and in browser history or technical logs. Use general search terms and keep names, identification numbers, case details and personal documents out of the search box. For help with an individual matter, use the Contact page.
The site may use essential cookies or similar storage to provide a requested feature or remember your privacy choice. You can browse the site, use search and download publications with analytics declined.
Optional website analytics
Google Analytics 4 is off by default. Its tags and analytics cookies load only if you choose Accept all cookies. If you choose Reject optional cookies or leave the choice unanswered, Google Analytics stays off. You can change your choice or withdraw consent through Cookie settings in the website footer. Withdrawal stops future analytics collection on this browser and leaves earlier lawful processing unaffected.
If you opt in, we use Google Analytics to see which pages and publications are used and to improve the site and its resources. Analytics can record pages viewed, publication download clicks, browser and device information, approximate location and cookie identifiers. Google uses the IP address at collection to derive approximate location. Advertising and remarketing features are off. We count clicks on selected public PDF links. Search and contact pages are excluded from Analytics, and we keep search text and contact form entries out of the data sent to Google.
Google receives the optional analytics data and processes it to provide the service. Google may process these data outside Kosovo. See Google’s Analytics data processing terms for information about its processing and safeguards. Contact us using the details above for more information about any applicable transfer arrangements. Google explains its handling of website analytics in its privacy information for partner sites. Our legal basis for optional analytics is your consent.
If you contact us
If you call, email, use a contact form or message an official social account, we use the contact details and information you choose to give us to respond, route your enquiry and follow it up. We need a way to reply and enough information to understand the enquiry. Start with a short description and your municipality. If documents or sensitive information are needed, we will discuss how to share them. Facebook and Instagram also handle information under their own privacy terms. Please keep personal documents out of public comments.
Our legitimate interest is responding to enquiries and providing practical guidance. We may also need to process specific information to meet a legal obligation. For case support involving sensitive information, we will explain the applicable basis and arrangements when needed. Staff who handle an enquiry and service providers who support the website, email or communications may access information for those purposes. If a referral would involve sharing personal information, we will explain it before doing so, unless disclosure is required by law.
How long we keep information
We configure Google Analytics to retain user- and event-level data for 14 months. Standard aggregated statistics may remain available after that period. We remember your cookie choice for up to 180 days. Analytics cookies expire within 180 days of being set.
We keep routine enquiry records while handling and following up the matter, and for any further period required by law. If the matter becomes a programme or case record, the applicable retention schedule governs it. Technical logs are kept for as long as needed to operate the website, investigate faults or security incidents, and meet applicable legal obligations.
Your rights
Under Kosovo’s Law No. 06/L-082 on Protection of Personal Data, you can ask to access or correct your personal data and, where the relevant conditions apply, ask us to erase it, restrict or stop certain processing, or provide it in a portable format. You can object to processing based on legitimate interests and withdraw consent where we rely on it. Use the contact details above to make a request. You can also complain to Kosovo’s Information and Privacy Agency.